Artificial Intelligence (AI) and Robotic Process Automation (RPA) deploy process improvement software across the contact center to automate repeat tasks, improve efficiency, and reduce costs – all while driving unparalleled fan experiences.
Experience Champions nimbly navigate numerous customer databases on the fly during every customer interaction. Across applications, fields are automatically populated. Rote chores are eliminated. Call handling is facilitated. Engagement is improved – and sales surge as Experience Champions confidently offer promotions to more satisfied customers. That’s AI-driven RPA in the hands of your C3 Experience Champion, making Fans every day.