In 2016, recall orders affected over 51 million cars. For automakers and dealerships, recall case management presents a critical need – and ideal opportunity – for outstanding customer service and FAN creation. Combined with routine service operations, roadside protection plans, even rental car agencies, delivering a stellar engagement can create remarkable outcomes.

Automotive

When customers want results, C3/CustomerContactChannels drives home the relationship. Our fresh approach to new-buyer outreach, service contract sales, and recall program implementation improve owner and repeat buyer loyalty.

How? By owning the relationship. Our Experience Champions are hand-picked and meticulously trained to engage with every customer they contact. Together with our highly motivated and skilled site directors and training leaders, we create “conversations” that invite interactions and drive compliance.